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TECHNICAL SUPPORT

When the machine stops,
the café stops.

// 24/7 TECHNICAL HOTLINE

Reliable equipment is the “heart” of a café: every interruption directly affects revenue and the customer experience. The True Cafe technical team handles troubleshooting, scheduled maintenance and operating guidance for the equipment your café uses.

028 2222 2299 2-minute self-check ↓
ISSUESMAINTENANCECALIBRATIONTRAINING
True Cafe technical support for espresso machines and café equipment
QUICK CHECKS BEFORE YOU CALL

These three checks
can save you a whole morning of waiting.

The situations below cover most common issues; checking them first is faster than waiting for a technician.

SymptomCheck first
Coffee runs too fast, cup tastes weakGrind too coarse, or dose too low — go finer in small steps.
Coffee drips slowly, too bitterGrind too fine, or tamped too hard — go one step coarser.
Machine won't build pressure / no waterCheck the water supply, inlet valve, and whether the filter is due for replacement.
Milk won't foamSteam wand tip clogged with dried milk — remove and clean it, purge steam before and after each use.
Today's cup tastes different from yesterday'sNew coffee lot or grinder drift — recalibrate for the new lot.
SUPPORT SCOPE

Four areas our technical team handles.

01TroubleshootingNo pressure, no water flow, leaks, heat loss, jammed grinder, uneven grind.
02Scheduled maintenanceGroup head cleaning, gasket replacement, pump and water filter checks, parameter recalibration.
03Quality calibrationAdjusting grind and extraction parameters when you change coffee lots or your house flavor profile.
04Operating guideRetraining new café staff on opening — closing routines and machine cleaning.
A True Cafe technician fixing an espresso machine at a café
HOW WE HANDLE REQUESTS

From the call
to the machine running again.

  1. Call the hotlineDescribe the problem: which machine, what the fault is, when it started.
  2. Remote troubleshooting firstMany common faults can be fixed right over the phone, without waiting for a technician to visit. Send photos or videos of the issue via technical Zalo for a first look.
  3. Book an on-site technicianIf hardware work is needed. Off-peak time slots are prioritized so your revenue isn't affected.
  4. Take the machine to our service centerFor serious faults, with a temporary replacement so your café doesn't have to stop selling.

Scheduled maintenance: cafés on a True Cafe long-term service plan get maintenance 2 times a month. Cafés that bought their own equipment can still sign up for scheduled maintenance — see solution packages for details or call the hotline.

CONTACT THE TECHNICAL TEAM

Machine down mid-service?
Call now, don't wait for the shift to end.

028 2222 2299 0988 999 767

Technical Zalo: 0988 999 767 — send photos/videos of the fault. Email: info@truecafe.vn

Warranty and machine drop-off center: 370/37 Hẻm 368-370 Tân Sơn Nhì, Quận Tân Phú, TP. Hồ Chí Minh. When bringing a machine in, include your café details and a description of the fault to speed up the inspection.

TỪ BLOG TRUE CAFE

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