EXCHANGE, RETURN & REFUND POLICY
Changed your mind? You can still return it,
Changed your mind? You can still return it,
with no restocking fee.
// IN-STORE PURCHASES · ONLINE ORDERS
True Cafe is a pure coffee brand produced on a controlled industrial model, serving café owners and coffee lovers who want a clear, consistent taste. The policy below protects the rights of customers in Vietnam when buying from us.
REQUEST WITHIN 04 DAYSREFUND IN 03 BUSINESS DAYSNO RESTOCKING FEE
1. GENERAL PROVISIONS
True Cafe covers
True Cafe covers
both cases.
- Exchanges — for customers who want to switch to a different product.
- Returns — apply to both defective products (manufacturing or packaging defects) and non-defective products (customer changed their mind).
Applies to orders purchased in store and orders placed online via the website.
2. ELIGIBILITY CONDITIONS
3. METHOD & COSTS
Two conditions, no hidden exceptions.
| Criteria | Policies |
|---|---|
| Product condition | 100% new, unused, in its original packaging. |
| Request deadline | Within 04 days of the purchase or delivery date. |
- Method — exchange/return directly at the store or at a True Cafe return point.
- Restocking fee — no fee is charged when customers return goods to the True Cafe warehouse.
4. REFUND PROCESSING TIME
Refunds within
Refunds within
03 business days.
Once True Cafe receives the returned product and confirms it meets the conditions above, the refund is processed within 03 business days.
5. HOW TO SUBMIT A REQUEST
Four steps, in order.
- Prepare the productIn its original packaging, with order information (order number or the phone number used to order).
- Submit an exchange/return requestContact 028 2222 2299 · 0988 999 767 or email info@truecafe.vn.
- Bring the product to a return pointGo to the store or return point as instructed: 370/37 Hẻm 368-370 Tân Sơn Nhì, Quận Tân Phú, TP. Hồ Chí Minh
- Receive confirmationTrack refund progress against the timeline in section 4.
- Buying guide — four steps to order, pay and receive delivery.
- Shipment tracking — check order status and tracking number.
- Data Privacy Policy — how True Cafe collects and uses your information.
NEED AN EXCHANGE OR RETURN?
Call ahead once,
Call ahead once,
save yourself a second trip.
Address: 370/37 Hẻm 368-370 Tân Sơn Nhì, Quận Tân Phú, TP. Hồ Chí Minh
© 2026 True Cafe · TRUE FOOD CO., LTD — Tax ID: 0305716239.
