This page gathers every support channel in one place: ordering, order tracking, returns, equipment faults, staff training and wholesale. If it is urgent, call the hotline directly.
Quotes, documents, invoices, and complaints that need a written record.
At the roastery
370/37 Tân Sơn Nhì, Tân Phú, TP.HCM
Bring the machine to our service station, or collect goods in person.
Opening hours: 8:00 – 20:00, Monday to Sunday.
CHECK HERE FIRST
The six most common requests.
01Placing an orderPick products → cart → delivery details → confirm. The website accepts cash on delivery; for bank transfer or credit terms, call the hotline. Full guide →
02Tracking your orderLog in → Orders → open the order code to see status and tracking number. What each status means →
03Returns and refundsWithin 4 days of purchase or delivery, including if you simply change your mind. Goods must be unused and in original packaging. Refunded within 3 working days.
04Machine and equipment faultsSend photos or video via Zalo technical so we can assess before sending someone out. Technical support →
05Staff trainingHanding over the standard brewing procedure for new staff and whenever the café changes coffee batch.
06Wholesale for cafés and distributorsWholesale terms, price list and samples. See the terms →
ON-SITE TRAINING
Handing the process over to your own staff.
New staff, or a café that has just switched coffee batch — our technicians come and recalibrate the recipe on your exact machine, then coach directly at the bar.
STILL NOT FINDING IT?
Send your question, we answer during working hours.
