CUSTOMER SUPPORT
Whatever you need,
Whatever you need,
reach the right desk.
// 8:00 – 20:00 · MONDAY – SUNDAY
This page gathers every support channel in one place: ordering, order tracking, returns, equipment faults, staff training and wholesale. If it is urgent, call the hotline directly.
ORDERINGTRACKINGRETURNSTECHNICAL
FOUR CONTACT CHANNELS
Pick the channel
Pick the channel
that matches your need.
| Channel | Details | When to use it |
|---|---|---|
| Support hotline | 028 2222 2299 | Urgent matters: machine down mid-service, wrong order, quick advice needed. |
| Zalo — technical | 0988 999 767 | Send photos or video of the fault so our technicians can assess before visiting. |
| info@truecafe.vn | Quotes, documents, invoices, and complaints that need a written record. | |
| At the roastery | 370/37 Tân Sơn Nhì, Tân Phú, TP.HCM | Bring the machine to our service station, or collect goods in person. |
Opening hours: 8:00 – 20:00, Monday to Sunday.
CHECK HERE FIRST
The six most common requests.
01Placing an orderPick products → cart → delivery details → confirm. The website accepts cash on delivery; for bank transfer or credit terms, call the hotline. Full guide →
02Tracking your orderLog in → Orders → open the order code to see status and tracking number. What each status means →
03Returns and refundsWithin 4 days of purchase or delivery, including if you simply change your mind. Goods must be unused and in original packaging. Refunded within 3 working days.
04Machine and equipment faultsSend photos or video via Zalo technical so we can assess before sending someone out. Technical support →
05Staff trainingHanding over the standard brewing procedure for new staff and whenever the café changes coffee batch.
06Wholesale for cafés and distributorsWholesale terms, price list and samples. See the terms →
ON-SITE TRAINING
Handing the process over
Handing the process over
to your own staff.
New staff, or a café that has just switched coffee batch — our technicians come and recalibrate the recipe on your exact machine, then coach directly at the bar.
STILL NOT FINDING IT?
Send your question,
Send your question,
we answer during working hours.
Describe what you need help with. For a machine fault, include the order code or café name.
